Refund policy

We want you to feel confident when shopping with us, so we aim to keep our refund and return policy clear and fair. You may request a return within 14 days of receiving your order, provided the item is unused, unworn, in its original packaging, and in resellable condition. To request a return, please contact our support team with your order number and a brief explanation, and wait for approval before sending anything back. If your item arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery and include clear photos or videos of the issue. once verified, we will offer a suitable solution such as a replacement, store credit, or a refund, depending on the situation. For hygiene and quality reasons, certain items are considered final sale unless they arrive damaged or faulty, including wearables that have been used, items marked as final sale, or products showing signs of use or tampering. Approved returns may be refunded either as store credit or to the original payment method, at our discretion, and return shipping costs are the responsibility of the customer unless the issue was caused by us. Refunds are processed only after the returned item has been received and inspected. We do not accept returns for change of mind after an item has been used, and items returned without prior approval may not be accepted. To prevent abuse, we reserve the right to limit return requests to one per customer. If you have any questions or concerns, please reach out to our support team. we’re always happy to help and aim to respond within 24–48 hours.